DIEVAS · CUSTOMER CARE
Find answers about ordering, delivery, your watch and after-sales support.
Orders & payment Shipping & delivery Returns & exchanges Warranty & service Watches & accessories
Choose your watch or accessory, review its specifications and select the available options before adding it to your cart. Review your items and delivery details at checkout before completing your purchase.
Please check the payment options, currency and final total displayed at checkout before placing your order. If you need help with payment, contact Dievas.
Contact Dievas with your order number and a brief description of your request. If you would like to change an item or delivery detail, please get in touch as soon as possible so we can check what is possible for your order.
Please check the delivery options for your address at checkout. If you would like to confirm availability before ordering, send us your destination country and postal code.
Delivery timing depends on your destination and the shipping option. For a current estimate, contact Dievas with the model you are considering and your destination. If you have already ordered, please include your order number.
If your parcel is delayed, or an item arrives damaged or incorrect, contact Dievas with your order number and a description of the issue. Photos of the item and packaging are helpful for damage or incorrect-item enquiries. Please keep the packaging while your request is being reviewed.
For an order placed directly with Dievas, contact us before sending anything back. Include your order number and the reason for your request, and ask us to confirm the available options and any conditions that apply to your order.
If you purchased from a retailer, please contact that retailer about its returns and exchange policy.
Dievas watches have a two-year international warranty, starting on the day you receive your watch. Read our Warranty & Service page for the service process.
Yes. Watches purchased directly from Dievas or an authorised Dievas retailer are eligible for full Dievas warranty support.
If you purchased directly from Dievas, please contact Dievas first. If you purchased from an authorised retailer, please contact your original retailer first.
Customers worldwide may also contact Dievas to arrange sending their watch to us for assessment and service. Please contact us before shipping for the appropriate instructions.
Customers are responsible for all shipping costs, including sending their watch to Dievas and the return shipment after service.
Start with the individual watch product page for its dimensions, movement, materials and stated water resistance. If a detail is missing or you would like help comparing models, ask us before ordering.
Check both the stated size and model compatibility on the accessory product page. If you are unsure, contact Dievas with your exact watch model and the accessory you are considering before placing an order.
Visit our UltraWerk Titanium page for the story behind the material, surface protection and finish used in our titanium collection.
Tell us which watch or order you are asking about, and how we can help.